Missing, Incomplete or Damaged Orders

The vast majority of products we sell are live and therefore perishable. Whilst we and our partners make every possible effort to get your order to you quickly and in perfect condition, as with all things in life, on rare occasion things can go wrong.

Fear not though! We pride ourselves on our outstanding customer service and will do our utmost to put things right quickly in the unlikely event that your order doesn’t arrive as expected.

Should you have any issues with your order, please Contact Us as soon as possible – your satisfaction is our absolute priority. Our helpful, friendly customer service team will arrange a replacement or refund for you as appropriate.

In such cases where a refund is provided, our liability is strictly limited to the cost of products supplied, and delivery charges made to you.

We want you to buy with total confidence, so in addition to your Statutory Rights, for ALL hardy plants, we are proud to offer our unique Lifetime Guarantee. Click here for full details.